Everything you need for a smooth and worry-free stay, from arrival to departure — all in one place.
Check-out until 10:30; please follow the short departure checklist in your welcome email or folder
Late check-out only possible upon request and subject to availability
Non-smoking property; smoking is not allowed inside the apartment, only on the terrace
Pets allowed upon request and at an additional cost
Please respect quiet hours after 22:00; follow any resort and community guidelines
Report any damage immediately so it can be resolved quickly
Park only in designated areas and follow community instructions
Bed linen and towels are provided upon arrival
Basic kitchen essentials and clear instructions for appliances
High-speed WiFi + short guide for TV/streaming
Final cleaning is mandatory (€85); please leave the apartment tidy and dispose of waste
Additional cleaning available upon request and subject to availability
Waste & recycling: follow local collection days and sorting instructions provided in the welcome folder
Taxi/transfer from RMU/ALC/LEI to Condado is possible; fixed-price transfers can be booked in advance
Extra service
Car rental available upon request — your transport can be ready upon arrival (most popular option)
Free cancellation up to 30 days before arrival; after that, cancellation fees apply according to booking terms
Deposit upon reservation; remaining balance due 30 days before arrival (last-minute bookings: full payment upfront)
Security deposit and extras (if applicable) will be clearly communicated in advance
In case of emergency: contact local emergency services and the on-site contact person immediately
Technical issues or malfunctions: call/SMS/WhatsApp the property manager; details can be found in the welcome folder and confirmation email